Privacy Policy

1. Scope

This policy explains how Crownhollow Institute (“we”, “us”) collects, uses, and safeguards personal data when you visit our website, purchase or access our courses, or contact support.

2. Data we collect

• Account and contact details (name, email, phone) provided by you.
• Transaction data (course selections, purchase history) to fulfill orders.
• Usage data (pages viewed, device and browser metadata) for troubleshooting and product improvement.
• Support communications and survey responses.

3. How we use data

• Deliver and improve our BI courses and related services.
• Provide customer support and respond to inquiries.
• Process payments and maintain transaction records.
• Send essential service communications (e.g., enrollment or policy updates).
• Comply with legal obligations and enforce our Terms of Use.

4. Cookies and similar technologies

We use strictly necessary and functional cookies to remember preferences such as theme and cookie consent. Analytics cookies may be used to understand site performance. You can control non-essential cookies via your browser settings.

5. Data sharing

We do not sell personal data. We may share data with service providers that support operations (e.g., payment processing, hosting) under contractual obligations and only for the purposes described in this policy.

6. Data retention

We retain personal data for as long as necessary to provide the services and for legitimate business or legal purposes, then securely delete or anonymize it.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your data. To exercise these rights, contact us at [email protected].

8. International transfers

Where personal data is transferred across borders, we implement appropriate safeguards consistent with applicable law.

9. Security

We implement administrative, technical, and physical measures to protect personal data against unauthorized access, alteration, or destruction.

10. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13.

11. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through our site or via email.

12. Contact

For questions or requests, contact: Crownhollow Institute, +1 (415) 892-2046, [email protected].